Current Hiring Issues in 2026
Hiring the right staff has become significantly more challenging for doctor offices and medical practices over the past few years. Many providers we work with are struggling to fill positions that used to be relatively straightforward, especially medical front desk, medical assistants, billers, scribes, and back-office support roles.
While a quick AI response might still blame the pandemic or unemployment benefits, those are no longer the primary drivers. Today’s hiring difficulties in healthcare stem from a tight labor market, an aging workforce, rising patient volumes, increasing administrative burdens, and high candidate expectations around flexibility and work-life balance.
The result? Longer time-to-fill, more unqualified applications, higher turnover, and increased stress on existing clinical and administrative teams. Many practices are seeing physicians and providers spending valuable time on non-clinical tasks because support positions remain open.
Here’s what’s really happening in medical offices right now, and more importantly, what you as a provider or practice manager can do about it.
Employer Expectation
Look beyond years of experience
As medical providers, you have every right to set high standards for your team. However, the #1 request we still hear from practices is: “We need someone with experience in our exact specialty or in healthcare.”
While clinical or specialty-specific experience can be helpful, it is not always the best predictor of success in many roles. In fact, bad experience (poor habits, negative attitudes, or resistance to your practice’s workflow) can be far worse than no experience at all.
Candidates with the right attitude, strong work ethic, attention to detail, and willingness to learn often become your most loyal, grateful, and long-term team members. They adapt quickly and stay longer because they appreciate the opportunity.
Practical Solution:
Shift toward skills-based hiring. Clearly define the must-have skills for the role (e.g., multitasking under pressure, customer service mindset for front desk, accuracy for billing, or empathy for MA/scribe positions). Then build targeted interview questions and simple practical assessments.
Most job boards now allow you to send customized screening questions or short skills tests, use them.
One highly effective trick we recommend to doctor offices: At the end of your job posting, add this simple instruction: “Please include a short paragraph in your application explaining why you want to work in our medical practice and how you would handle a busy patient check-in.”
Typical response rate? Only about 7–10% follow the instruction. That immediately eliminates 90%+ of applicants and gives you a shortlist of people who pay attention to details, a critical skill in any medical office.
For roles where credentials truly matter (licensed positions, certified medical assistants, etc.), keep those requirements firm. For everything else, especially front desk, administrative, and entry-level support, consider loosening rigid “healthcare experience required” language. You’ll open the door to motivated candidates who can be trained to your standards.
It may take a little more time upfront, but it dramatically reduces turnover and repeated hiring cycles.
Review Your Internal Processes Before Hiring
Hiring is the perfect time to ask: Are we setting people up for success, or are we relying on them to “figure it out”?
Too often, medical practices have fragmented processes, outdated checklists, inconsistent training, or workflows that depend on tribal knowledge from long-term staff. New hires walk into chaos, get overwhelmed, and leave quickly, perpetuating the cycle.
Recommended approach:
- Audit the role before posting: Map daily/weekly tasks, identify bottlenecks, and document clear standard operating procedures (SOPs).
- Simplify where possible, leverage your EHR templates, automated reminders, or team cross-training to reduce individual burden.
- Create a structured onboarding plan with milestones (Week 1: shadowing and basics; Week 2–4: supervised tasks with feedback).
- Use this review to spot efficiency gains: Could AI tools or better scheduling software lighten the load on front desk? Are certain tasks better centralized or delegated?
This “system vs. people” mindset reduces reliance on superstars to cover gaps, makes training faster, and improves retention. It also serves as an ongoing self-audit for your entire practice.
Final Thoughts for Your Medical Practice
Staffing challenges in doctor’s offices are not going away quickly, shortages, burnout, and cost pressures are structural in 2026. But practices that adapt by broadening their candidate pool, strengthening internal systems, and staying market-competitive with compensation see meaningful improvements in hiring success and retention.
If you’re struggling with front desk, medical assistant, or admin roles, start with one of these three areas. Many practices find that even small changes, better screening questions or a refreshed onboarding process, yield outsized results. Need help benchmarking pay or reviewing job descriptions? Reach out to a healthcare-focused staffing partner for local insights.
These strategies are straightforward, low-cost to implement, and focused on what’s within your control, helping your practice attract, hire, and keep great people in a tough market.
Struggling With Staffing?
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